FAQs

Soft on Nature

Our range of eco-friendly products are:

– made from sustainable sources – meaning the paper originates from environmentally-managed forests.

– partnered with charity Tree Aid – tackling both poverty & climate change.

– certified Plastic Free. Choose from either loose rolls in a box, or home-compostable potato starch wrapping.

– proudly made in the UK, with an emphasis on sourcing all raw materials as locally as possible.

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Ordering

To place an order, simply click the “Add to Cart” button on the items you wish to order. To order more than one,  adjust the quantities and then “Add to Cart”. Checkout by clicking the “Cart” button and you will be guided through the rest of the process where you will be asked for your details. Once the order has been placed, leave the rest to us.

We’d recommend creating an account when you checkout, this allows you to view and track all of your orders. If you’d rather not – you can checkout as a guest.

We are sorry if a product is Out of Stock. We will always try to show you when it’s next available to despatch by showing a back-order forecast.

Payments

We accept payment by all major UK Debit & Credit cards, Apple Pay, Google Pay and Paypal.

Payment processing is safe and secure. We process all debit and credit card payments through Stripe. This ensures fraud protection measures are maintained and cardholder data is secure and encrypted for maximum security. We don’t store or have access to your payment details at any time. 

We love to keep our prices competitive for you. Please pay with Debit or Credit card if possible, as it helps keep our fees low and prices competitive. Thank you!

Delivery

Shipping is Fast and Free on all standard mainland UK orders, with no minimum spend. Please allow two working days for your order to arrive.

Your order will be sent via either DPD, Amazon Shipping or Parcelforce. You will receive an email from us once your order has been dispatched; this will contain the tracking number.

If you provide a mobile contact number, you will receive a one hour delivery forecast (notified by SMS) so you don’t have to wait in all day.

Deliveries to the Scottish Highlands & Islands, Channel Isles, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles and Shetlands are subject to a surcharge of £10 per box ordered.

Full list of affected postcodes AB10-56, BT (ALL), FK17-21, G83, GY (ALL), HS (ALL), IM (ALL), IV (ALL), JE (ALL), KA27-28, KW (ALL), PA20-80, PH15-50, PO30-41, TR21-25, ZE (ALL)

Returns

Enjoy hassle-free shopping with us. We have a 30 day return policy.

If for any reason you are not happy with your purchase, please return it to us within 30 days with proof of purchase for a refund.

Contact Us

Nova Tissue Company Ltd, Alford Street, Oldham, OL9 7LP

T: 0161 682 4447

info@novatissue.co.uk

Company No: 10923126

VAT No: 277 3023 05

"delivering the very best value TOILET ROLL AND KITCHEN ROLL. excellent everyday products that don’t cost the earth… literally!"