FAQs

Soft on Nature

Our range of eco-friendly products are:

– made from sustainable sources – meaning the material originates from environmentally-managed forests.

– partnered with charity Tree Aid – tackling both poverty & climate change

– certified Plastic Free. Choose from either loose rolls in a box, or home-compostable potato starch wrapping

– proudly made in the UK, with an emphasis on sourcing all raw materials as locally as possible

Delivery

Shipping is Fast and Free on all standard mainland UK orders, with no minimum spend.

Your order will be sent via DPD or Royal Mail. You will receive an email from us once your order has been dispatched. Within the email you will find the tracking number.

DPD provide a one hour delivery window (notified by SMS and email) so you don’t have to wait in all day.

Please allow two working days for your order to arrive.

Deliveries to the Scottish Highlands & Islands, Channel Isles, Northern Ireland, Isle of Man, Isle of Wight, Scilly Isles and Shetlands are subject to a surcharge of £10 per box of product ordered:

Postcodes AB10-16, AB21-25, AB30-AB39, AB41-56, BT (ALL), FK17-21, G83, GY (ALL), HS (ALL), IM (ALL), IV (ALL), JE (ALL), KA27, KA28, KW0-17, PA20-78, PA80, PH15-50, PO30-41, TR21-25, ZE (ALL)

Returns

Enjoy hassle-free shopping with us. We have a 30 day return policy.

If for any reason you are not happy with your purchase, please return it to us within 30 days with proof of purchase for a refund.

Contact Us

Nova Tissue Company Ltd, Alford Street, Oldham, OL9 7LP

T: 0161 682 4447

info@novatissue.co.uk

Company No: 10923126

VAT No: 277 3023 05

"Great price for an ethical bum wipe. What more do you need? Loo roll that does the job for which it is intended and doesn't cost the Earth... literally!"

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